FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed within 2–5 business days after payment confirmation (not on weekends or holidays). International delivery then takes 14–30 business days. Delivery times may vary due to customs clearance, carrier delays, or high-demand periods. See our full Shipping Policy.
How do I choose the right size?
Use our Size Guide — it includes international size conversion charts and measuring instructions. If you're between sizes, we recommend sizing up for the modest, comfortable fit our pieces are designed for. Still unsure? Contact us before ordering and we'll help you pick.
What's your return policy?
We offer a 14-day return policy — you have 14 days after receiving your item to request a return. Items must be unworn, with tags, and in original packaging. To start a return, email fashion@naella.online. See our full Return & Refund Policy.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received one within 5 business days, contact us and we'll check for you.
Do you ship internationally?
Yes — we ship worldwide with free shipping on all orders.
What payment methods do you accept?
All major credit cards and the payment options shown at checkout.