Shipping policy
Shipping Policy
Processing Time All orders are processed within 2-5 business days after payment confirmation. Orders are not processed on weekends or holidays.
Shipping Times We ship internationally from our suppliers. Estimated delivery times:
- 🌍 International: 14-30 business days
Please note that delivery times may vary due to customs clearance, carrier delays, or high-demand periods.
Shipping Costs
- International: 55 ILS
- over 120$ shipment is free of charge
Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your order on the carrier's website.
Customs & Duties International orders may be subject to customs fees and import duties, which are the responsibility of the customer. We have no control over these charges.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at fashion@naella.online
and we'll investigate with the carrier.